Last updated: 2 October 2026
Who we are
Tírnan Confectionery Limited is the controller of the personal information described in this policy. You can contact us at Mallow Road, Cork, by email at sales@tirnanconfectionery.ie, or by telephone on +353 (0)21 202 1332.
Information we collect
Depending on how you use our website and services, we may collect:
- your name, email address, telephone number, billing address and delivery address;
- account details, order history, delivery information and payment status (we do not receive your full card details);
- business and trade-account information, including business name and type, company or VAT details where supplied, contact details and estimated purchasing requirements;
- information you provide in enquiries, contract-packing briefs, product specifications or customer-service correspondence;
- newsletter preferences and records of consent; and
- technical information such as IP address, device and browser details, security logs, and cookie or analytics data where permitted.
How and why we use your information
We process personal information where it is necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate business interests, or where you have given consent. This includes processing and delivering orders, administering accounts and trade applications, responding to enquiries, preventing fraud, keeping our website secure, maintaining tax and business records, providing customer support, and sending marketing communications where permitted.
Payments
Payments are handled by the payment providers made available at checkout, including Stripe and any enabled payment methods such as Klarna. Those providers process payment information under their own privacy notices. We receive confirmation and limited transaction information needed to complete and manage your order.
Who we share information with
We may share information only where reasonably necessary with website and hosting providers, payment processors, delivery carriers, email and newsletter providers, professional advisers, insurers, regulators, public authorities, and service providers that help us operate our business. We do not sell your personal information.
International transfers
Some service providers may process information outside Ireland or the European Economic Area. Where this happens, we require an appropriate transfer mechanism and safeguards as required by data-protection law.
How long we keep information
We keep personal information only for as long as it is needed for the purposes described above and to meet legal, accounting, tax, product-traceability and dispute-resolution requirements. Retention periods vary by record type. Newsletter details are retained until you unsubscribe or we no longer need them, and cookie information is retained in line with the relevant cookie or provider settings.
Cookies and analytics
Our website uses strictly necessary cookies to operate features such as the basket, checkout, account login and security. We may also use preference, measurement or analytics cookies. Non-essential cookies should be used only after the required consent has been obtained. You can change or withdraw your choices through the cookie controls provided on the website and through your browser settings.
Your data-protection rights
Subject to applicable law, you may ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, data portability, or object to certain processing. Where processing relies on consent, you may withdraw that consent at any time without affecting earlier lawful processing.
To exercise a right, contact sales@tirnanconfectionery.ie. You also have the right to complain to the Data Protection Commission.
Marketing
We send promotional emails only where we have a lawful basis to do so. You can unsubscribe at any time using the link in an email or by contacting us.
Security
We use appropriate organisational and technical measures intended to protect personal information. No internet service is completely secure, so please use a strong password and keep your account details confidential.
Children
Our online shop and trade services are intended for adults. We do not knowingly collect personal information directly from children.
Changes to this policy
We may update this policy when our services or legal obligations change. The latest version will always be published on this page with its revision date.
